Answer
Can you remove a bad Google review?
You can’t simply delete a genuine negative review, but you can request removal of reviews that violate Google’s policies (spam, fake, conflict of interest, offensive content), and you can outweigh fair criticism with fresh positive reviews.
For policy-violating reviews, flag them in your Google Business Profile and request removal. For legitimate-but-negative reviews, the best response is to reply professionally and earn more recent positive reviews so your overall rating recovers.
Bird Local helps by intercepting unhappy customers privately first and keeping a steady flow of genuine 5-star reviews coming in.
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